Operations/Departmental Manager Level 5

Operations/Departmental Manager     Level 5     Typical Duration: 30 Months

Manage teams and projects

An operations or departmental manager leads teams and projects according to predetermined goals and objectives, as part of an organisation’s wider strategy. This apprenticeship can be undertaken within public and private organisations, and across sectors, as the skills you’ll learn have a broad application and are highly desirable. During this apprenticeship, you’ll develop into a manager who can create and deliver operational plans, manage projects, finances, resources and talent, and coach and mentor members of staff. On completion of this apprenticeship, you’ll be able to register as a full member with the Chartered Management Institute and the Institute of Leadership & Management, and use your three years of management experience to apply for chartered manager status.

Delivery is a blend of:

  • Online content supporting the development of relevant knowledge, behaviours and skills, set by the standard
  • Workshops and live content to underpin the e-learning resources
  • Review meetings with the tutor and manager

Over the course of the apprenticeship, students build an electronic portfolio of evidence that showcases their knowledge, skills and behaviours. If apprentices do not already have Maths and English at level 2 or above, students will also study these as part of the apprenticeship standard. After a minimum of 12 months, when apprentices have completed their portfolio and are meeting the standard required, they progress to the final End Point Assessment (EPA)


People of all ages and educational backgrounds can become apprentices, but there are some restrictions, the most important of which are:

  • The employer and the training provider must ascertain that the apprenticeship will allow the individual to gain substantive new skills. The training therefore needs to be materially different from any prior qualification or previous apprenticeship;
  • The period of teaching and learning must be at least 12 months and, during this time, apprentices are expected to spend at least 6 hours a week of their time in “off the job” training. This must be part of their contracted working hours.
  • Before the learner commences their apprenticeship standard, a functional skills initial assessment in English and Maths will be taken to match the appropriate standard and level.
  • An assessment of their recognised prior learning will also take place.

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