Business Administrator Level 3

Apprenticeships

Business Administrator

Business Administrator Apprenticeship     Level 3     Typical Duration: 18 Months

Support and improve administrative services within an organisation

Business Administrators support and improve administrative services within an organisation. Employed across all sectors and within any sized company, administrators work independently or as part of a team to develop, implement, maintain and improve administrative services. With a focus on adding value, your role will contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required will allow you to develop a wide range of skills. You’ll be expected to deliver your responsibilities efficiently and with integrity. The role involves demonstrating strong communication skills and adopting a proactive approach to developing skills. You’ll also be expected to show initiative, the ability to manage priorities and your own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Apprentices have a personal Tutor who will helps students and their employer to plan the programme and stay on track, through regular reviews and other types of feedback and progress tracking.

Delivery is a blend of:

  • Online content supporting the development of relevant knowledge, behaviours and skills, set by the standard
  • Workshops and live content to underpin the e-learning resources
  • Review meetings with the tutor and manager

Over the course of the apprenticeship, students build an electronic portfolio of evidence that showcases their knowledge, skills and behaviours. If apprentices do not already have Maths and English at level 2 or above, students will also study these as part of the apprenticeship standard. After a minimum of 12 months, when apprentices have completed their portfolio and are meeting the standard required, they progress to the final End Point Assessment (EPA)

Eligibility

  • People of all ages and educational backgrounds can become apprentices, but there are some restrictions, the most important of which are:
  • The employer and the training provider must ascertain that the apprenticeship will allow the individual to gain substantive new skills. The training therefore needs to be materially different from any prior qualification or previous apprenticeship;
  • The apprentice must be employed, usually for 30+ hours a week, and work more than 50% of their time in England;
  • The period of teaching and learning must be at least 12 months and, during this time, apprentices are expected to spend at least 6 hours a week of their time in “off the job” training. This must be part of their contracted working hours.
  • Before the learner commences their apprenticeship standard a functional skills initial assessment in English and Maths will be taken to match the appropriate standard and level.
  • An assessment of their recognised prior learning will also take place.

Coaching Professional Level 5

Coaches work with a wide range of individuals and teams across organisations, to empower and engage with them to enhance their professional performance.

More Information about Coaching Professional Level 5

Customer Service Practitioner Level 2

A customer service practitioner is the first point of contact for a business and its customers. Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or meeting the customer at their workplace or home.

More Information about Customer Service Practitioner Level 2

Operations/Departmental Manager Level 5

An operations or departmental manager leads teams and projects according to predetermined goals and objectives, as part of an organisation’s wider strategy.

More Information about Operations/Departmental Manager Level 5